Frequently Asked Questions on

Inactive, Dormant or

Closing your Trading Account

Effective from 1 August 2021

 

Frequently Asked Questions

No trading activity

1How much will I be charged if I don’t trade on my account for 6 months or more?
There will be no charges. You will be notified by email that your account has been inactive – has had no trading activity for a continuous period of 6 months.
2If I don’t trade on my account for 12 months or more, when will I be charged this fee?
The dormant account fee ($15 per month) will be charged to your trading account 5 business days after or email notification that you have been inactive for a continuous period of 12 months or more
3Will my account be closed if I don’t trade for 12 months or more?
If your account balance is at zero you will be notified if you have been inactive for 12 months or more and you have 5 business days to re-active it again before it is closed.

Dormant Account Fees

1How much are the dormancy account fees?
The fee charged is based on your account currency as follows: USD 15 or NZD 15
2What is the starting date for the dormant account fee?
The dormant account fee policy was effective 1 August 2021. The dormant account fee to your trading account starts after your account has been inactive or 12 months or more.
3If I don’t have any funds in my account, will I still be charged?
No, you will not go into a negative balance if you do not have enough funds. Your account balance will go to zero. You will be notified that your account has been inactive for 12 months with a zero balance. Your account will be closed after 5 working days unless you re-activate it again.
4If I have a negative balance in my account, will I still be charged?
If you have a negative balance in your trading account, you will not be charged the dormancy fee. Depending on the negative balance amount, we will either notify you that we are going to write off your negative balance and close your trading account at 12 months or we may invoice you for the negative balance to be paid off before the account is closed.

Dormancy Fees rebate

1What happens if I start trading again after I get charged?
If you activate your dormant account by trading again or making a deposit, the dormant fee will be rebated for up to three months. The funds will be credited back to your trading account.

Activate / Close Account

1How do I re-active my trading account?
In order to activate your trading account again, please email us at support@jdfx.co.nz from your registered email address instructing us to do so. You can also activate your account by making a deposit or start trading again.
2How do I close my trading account?
In order to close your trading account, please email us at support@jdfx.co.nz from your registered email address instructing us to do so. Note: Please ensure all open positions are closed and all funds are withdrawn prior to sending the email.

Notification Timeline for Inactive Account

  • 6 months inactive

    No fees

    The client is notified via email that their account has been inactive for 6 months and dormant account fees will be charged from 12 months of inactivity.
  • 12 months inactive

    Monthly dormancy fee apply

    The client is notified via email that their account has been inactive for 12 months and monthly dormant account fees will be charged 5 days after this notification.
  • 12 months + Account to be closed

    Account in zero / negative balance

    Monthly dormancy account fees have been charged and the client’s account has reached zero balance. There has been no communication from the client about their account status. The client is notified via email that their account will be closed in 5 days.
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