Frequently Asked Questions on

Inactive, Dormant or

Closing your Trading Account

Effective from 1 August 2021

 

Frequently Asked Questions

No trading activity

1How much will I be charged if I don’t trade on my account for six months or more?
You will be notified by email that your account has been inactive – has had no trading activity for a continuous period of six months. There will be no charges.
2If I don’t trade on my account for 12 months or more, when will I be charged this fee?
You will be notified by email that your account has been inactive – has had no trading activity for a continuous period of 12 months. The dormant account fee will be charged to your trading account five business days after this notification.
3Will my account be closed if I don’t trade for 12 months or more?
You will be notified by email that your account has been inactive – has had no trading activity for a continuous period of 12 months. A monthly dormant account fee will be charged to your trading account five business days after the email notification. When your account reaches a balance of zero and you will be notified that your account will be closed unless activated again.

Dormant Account Fees

1How much are the dormancy account fees?
You will be charged a dormancy fee to your trading account if there has been no trading activity for a continuous period of 12 months. Clients have five working days to activate their account again by making a deposit or trading again. The dormancy fee is charged to your trading account five days after the notification email. The fee charged is based on your account currency as follows: USD 15 or NZD 15
2What is the starting date for the dormant account fee?
The dormant account fee takes effect from 1 August 2021.
3If I don’t have any funds in my account, will I still be charged?
No, you will not go into a negative balance if you do not have enough funds. Your account balance will go to zero. You will be notified that your account has been inactive for 12 months with a zero balance. Your account will be closed after five working days from the notification date if you do not contact JD Capital to active their account.
4If I have a negative balance in my account, will I still be charged?
If you have a negative balance in your trading account, you will not be charged the dormancy fee. We will notify you if your account is in a negative balance at six- and 12 months of dormancy. Depending on the negative balance amount, we will either notify you that we are going to write off your negative balance and close your trading account at 12 months or we may invoice you for the negative balance to be paid off before the account is closed.

Dormancy Fees rebate

1What happens if I start trading again after I get charged?
If you activate your dormant account by trading again or making a deposit, the dormant fee will be rebated for up to three months. The funds will be credited back to your trading account.

Activate / Close Account

1How do I re-active my trading account?
In order to activate your trading account again, please email us at support@jdfx.co.nz from your registered email address instructing us to do so. You can also activate your account by making a deposit or start trading again. Note: once your account has been closed because of zero balance and inactivity of 12 months or more, you have two weeks to reactivate it again. After two weeks your account will be archived, and a new application for a trading account is needed.
2How do I close my trading account?
In order to close your trading account, please email us at support@jdfx.co.nz from your registered email address instructing us to do so. Note: Please ensure all open positions are closed and all funds are withdrawn prior to sending the email.

Notification Timeline for Inactive Account

  • 6 months inactive

    No fees

    The client is notified via email that their account has been inactive for 6 months and dormant account fees will be charged from 12 months of inactivity. No fees apply.
  • 12 months inactive

    Monthly dormancy fee apply

    The client is notified via email that their account has been inactive for 12 months and monthly dormant account fees will be charged five days after this notification.
  • 12 months + Account to be closed

    Account in zero / negative balance

    Monthly dormancy account fees have been charged and the client’s account has reached zero / negative balance. There has been no communication from the client about their account status. Depending on the negative balance amount, the client may be billed. The client is notified via email that their account will be closed in five days.