FREQUENTLY ASKED QUESTIONS
JUMP TO SECTION
RISKS | DEMO ACCOUNT | JOINING JDFX | VERIFICATION |
PRODUCTS | MARKET & SERVER TIMES | MT4 PLATFORM | FUNDS | TRADING
RISKS
Is it possible to lose more money than I deposited?
Yes, it is possible to lose more money than you deposited. Investing in JDFX derivative products carries significant risks and is not suitable for all investors. We recommend that you seek independent advice and ensure you fully understand the risks involved before trading. Spreads may widen dependent on liquidity and market volatility. It's important for you to consider the relevant Product Disclosure Statement & Client Agreement and any other relevant JDFX company documents before you decide whether or not to acquire any of the financial products.
DEMO ACCOUNT
How long does the demo platform last for?
All JDFX’s MT4 Demo (practice) Accounts last for a standard of 30 days.
What is the difference between demo & real or live accounts?
While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the JDFX demo accounts. Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account.
JOINING JDFX
How can I open a trading account?
You can create a live account by clicking on the 'Create Account' button in our top right menu. Please contact us if you need assistance.
Do you accept all customers?
There are a few countries we do not accept. For more information please read our compliance page.
Do you accept US clients?
No, we do not accept US Clients. Apologies for any inconvenience.
VERIFICATION
Why do I need to submit my documents for account validation?
By New Zealand AML/CFT Law we are required to collect adequate documentation of our clients. For more information you can visit our Compliance page.
What supporting documents do I need to provide if I want to be your client?
A colour copy of your government-issued ID; this can be in the form of a Passport or National ID Card. And a bank statement and a proof of address (e.g., a recent utility bill). If you are not meeting JDFX staff in person for verification, a selfie photo with your government-issued ID must also be provided. More information is available on our website.
Do I need to upload my documents again if I open a new trading wallet?
No, your account is already verified. A new wallet does not need to be verified. However, JDFX may request you provide a reason to opening a new wallet.
PRODUCTS
How many Currency pairs do you offer?
JDFX offers 46 currency pairs, precious metals, crude oils, Indices and CFDs.
Where do your FX prices come from?
JDFX is connected to some of the biggest banks and liquidity providers for its liquidity and pricing. We take the best bid/ask prices across these banks and offer them to our clients through the award-winning Meta trader 4 (MT4) software.
What is the leverage you offer?
JDFX offers maximum 400:1 leverage.
What is the minimum deal size?
For Standard and Pro accounts, JDFX allows trading of micro lots (0.01 lots or 1,000 in base currency) for all FX pairs, as well as gold and silver. For our Pro account, we allow a minimum trade size of one mini lots (0.1 lots or 10,000 base currency) on for all FX pairs, as well as gold and silver. For CFD’s, JDFX allows a minimum trade size of one mini lots (0.1 lots). JDFX has 46 total FX and CFD pairs available for trade.
MARKET & SERVER TIMES
What time does the market open on Monday mornings?
JDFX’s Forex pricing currently opens at 9am Monday morning NZT and remains open until 9am Saturday morning (00:00 – 24:00 server time). This will change as daylight savings changes in New Zealand and the US, notice of the change is given to all JDFX clients one week before the open time changes. As a guide, our MT4 market open coincides with 5pm on Sunday in New York.
What time do your charts reflect?
The time setting that appears on JDFX’s MetaTrader 4 is GMT+3 (dependent on day light saving time), which is also known as the ‘New York Close’. This means trading begins at 00:00 server time (equivalent to 9am NZT), with the daily rollover occurring at the same time each day. This time cannot be changed on the platform. This is to avoid what is known as a ‘weekend candle’ which would appear on a Sunday on a daily chart with GMT based platforms.
Can I change the time zone in Meta Trader?
No, you can’t. Time zones in MT4 are not changeable.
MT4 PLATFORM
Is MT4 Platform compatible with MAC?
You can visit the MetaTrader4 site for instructions to install MT4 on your MAC.
I can only see 8 pairs on my MT4. How can I see the rest?
Log in to your MT4 platform. In the Market Watch window, right click and click on ‘Show All’. You should see all instruments available for trading now.
I can't see the opening / closing price on my chart?
Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart, click Properties, open Common tab, and tick the Show ASK line.
How can I view my trading history?
Open the terminal window and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.
FUNDS
How do I deposit Funds?
Funds can be deposited from the JDFX Client portal – Trading Room. Simply login to the Trading Room at and request to deposit funds. JDFX offers electronic transfer funding options. Contact JDFX for more information.
How do I withdraw Funds?
Login to the Trading Room and request a withdrawal. For our withdrawal policy, please refer to our Funds page.
What currencies are available to deposit into my account?
The available currencies are NZD and USD. However, we accept your own currency via Payment Gateway options. Please refer to our website.
What is the minimum deposit /withdrawal for a trading account?
The minimum deposit is $100. There is no minimum withdrawal amount.
Are there any withdrawal fees?
Yes, there are withdrawal fees for Credit Card and International bank wire. You will be charged 3.5% for each withdrawal via credit card or from $25.00 NZ dollars for International Wire Transfer. The actual amount depends on what the international bank charges. There are no withdrawal fees for Domestic Wire Transfers. Please refer to the Funds page for more information.
Is it possible to transfer money from one trading wallet to another trading wallet?
Yes, this is possible. You can request an internal transfer between two trading wallets, under your trading account. If your wallet’s base currency is different, the amount will be converted. Internal transfer can be requested within the Client portal (Trading Room) and it is instantly processed. Transfers between different account holders are not possible.
Can I deposit to/withdraw from my friend's/relatives’ account?
No, you can’t. We do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal must go back to the source where the deposit was made.
How long does it take for funds to reach my bank account?
Local bank wire takes 1 to 2 business days and international bank wire takes 3 to 5 business days. This also is dependent on the time you make the withdrawal request. Please read our Funds page for more information.
TRADING
What is margin /margin level/free margin?
Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform. The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
What is margin call and stop-out?
Margin Call occurs when your equity reaches 100% of your used margin. The used margin is not deducted from your balance or equity, but it simply gets displayed in the Terminal window, where the main purpose of displaying the margin is for margin level calculation: Margin Level = (Equity / Used Margin) * 100%. The actual margin call is simply a notification (received by email on the Mt4 Terminal window) that your account is approaching dangerous levels. Stop out occurs when your equity drops to or below 50% of your used margin. At that point, the system will start closing your trades one by one, starting from the most losing one, in order to decrease the used margin, and by doing so, increase the margin level, attempting to push it above 50%. The calculation formula is this: (Equity/Margin) *100%.
How can I calculate the margin?
Margin calculation formula for forex instruments is the following: (Lots * contract size / leverage) where the result is at always in the primary currency of the symbol. For STANDARD accounts, all forex instruments have a contract size of 100 000 units. For instance, if the base currency for your trading account is USD, your leverage is 1:100 and you are trading 1 lot EURUSD, the margin will be calculated like this: (1 * 100 000/100) = 1000 Euros. Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 1000 EUROS to USD at the actual rate.
What is the margin formula for gold/silver?
The gold/silver margin formula is lots * contract size * market price/ leverage.
What is stop loss?
Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the order. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on “buy” or above the current BID price on “sell”.
What is trailing stop?
Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for long positions, or above the market price for short positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders.
What is leverage? How does it work? Why is less money required for the higher leverage and is the risk higher?
Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size). For example, if your trading capital is 10,000 USD and the leverage chosen is 100:1, then for a STANDARD trading account this means you are trading a total of 100*10,000 = 1,000,000 USD. So say if you have a EURUSD long position opening at 1.3055 and position closing at 1.3155. The difference is 0.0100 pips and thus your earning will be 1,000,000*0.0100 = 10,000 USD. This is the profit you made.
Do you close my open positions and placed orders when I go offline?
No, we don’t. Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of MetaTrader4. Expert advisors also become inactive when MetaTrader4 is closed, or you are not logged in.
What is the maximum amount that I can trade online?
There is no maximum amount you can trade online, but there is a maximum number of 10 standard lots you can trade online at streaming prices for STANDARD accounts. If you want to deal in an amount bigger than your account type’s maximum lots, you may break your trade into smaller sizes.
Do you have slippage?
Slippages are seldom occurrences with JDFX. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested. At JDFX, your orders are filled at the best available market price, which may be to your benefit.
How can I calculate 1 pip of profit or loss?
Amount of Base Currency * Pips = Value in Quote Currency Value of 1 pip in EUR/USD = 1 Lot (100 000 €) * 0.0001 = 10 USD Value of 1 pip in USD/CHF = 1 Lot (100 000$) * 0.0001 = 10 CHF Value of 1 pip in EUR/JPY = 1 Lot (100 000 €) * 0.01 = 1000 JPY
Why are rollover rates tripled on Wednesdays?
When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends). This may change with the addition of “Swap-free Accounts”.
What do I do if the attached expert advisor does not trade?
First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main tool bar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which shows that you have activated your EA correctly. If everything is all right, but the EA still does not trade, see your log files via the Experts tab in the Terminal window (you should be able to see what error occurs).
What is take profit?
Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the order. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.